Terms And Conditions
Reservations can be sent by an online booking form on www.magicalskyiceland.com or by firstname.lastname@example.org.
To ensure efficiency and good service please include detailed information for each booking, including name of passenger, accommodation, tours and other service required.
All bookings are processed within 48 hours. If the tour is not available, a service representative will be in contact with you about further tour options. The customer receives an invoice with the total amount due along with the booking confirmation by e-mail. Please check all details on the booking confirmation and on the invoice as soon as you receive the information.
Cancellation right / right to a refund
The buyer has 21 days to cancel a booking if force major, sudden illness or other reasons are the reason for cancellation with in the 21-day period the buyer must proof it to be a ligament reason. DreamVoices ehf. may cancel tours due to force major or impossible weather conditions where safety of the buyer cannot be guaranteed. Please contact DreamVoices ehf. for questions. The payment can be made by a bank transfer, via paypal or a credit card (Visa and MasterCard). In case of a delayed payment DreamVoices ehf. reserves the right to treat this as cancellation and withdraw from its confirmation of services.
Validity of Prices
DreamVoices ehf. reserves the right to change prices already quoted or published on the website www.icelandlightandnature.com without notice in the event of CURRENCY fluctuation, government taxes, or due to any other cost increase that are beyond DreamVoices control.
After an invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or CURRENCY changes. DreamVoices will absorb an amount equivalent to 5% of the package price due to government laws or currency changes after the invoice has been issued until it has been balanced. Amounts that exceed the 5% will be charged to the clients, who will be entitled to cancel their booking with a full refund if they wish. After an invoice has been paid in full the price is guaranteed and will not be affected by any changes.
Taxes and fees
All prices on the website are including VAT and invoices are issued with VAT.
In the event of DreamVoices cancelling the tour, the amount paid by The customer will be refunded. Steps may be taken to find a replacement tour, but this cannot be guaranteed or expected. In the event of The customer cancelling the tour. The deposit will be retained if cancellation notice is less than 8 days.
Reasons for mutual cancellation.
DreamVoices may discuss a mutual cancellation with The customer regarding any of the following situations. Acts of God; flood and volcano threats, storm warnings issued by the Icelandic Met office. Tours may also be mutually cancelled if road conditions are extremely slippery.
Cancellations should be made in writing by e-mail to email@example.com. In the event of the customer cancelling the tour, the cancellation cost are shown below:
More than 32 days prior to arrival 10% of the total price.
31 – 15 days prior to arrival 25% of the total price.
14 – 7 days prior to arrival 40% of the total price.
6 – 3 days prior to arrival 75% of the total price.
Less than 72 hours’ notice or no-show 100% of the total price.
Refunds will be paid in the same method that the original payment was made.
Refunds will be initiated within 72 hours of the time that the request is approved.
Photo Tours include: Comfortable 4X4 transport – including pick-up and drop off from a location of your choice in the Reykjavik area. Our vehicles are modified SUVs with very clean and comfortable interior. They are non-smoking vehicles. Photographic assistance, tuition and advice may be offered but this needs to be clearly agreed with your photo guide. Tripod if requested.
Tour prices don’t include: food and entrance fees or costs of extra activities.
NORTHERN LIGHTS TOURS
While we cannot guarantee availability and conditions, we also give you no obligation if you are offered a tour and deposit refund if you don’t get a tour. If you are offered a tour, accept and then cancel, then our Northern Lights cancellation costs apply. If we cancel after offering you a tour, then full refund will be given.
We respect your privacy and do not tolerate spam. We will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party.
Complaints and compensation
If the customer should have any problems during the holiday, please inform DreamVoices and our team will make an effort to resolve the problem. It is necessary to contact us a.s.a.p, complaints can be in writing via email within 11 days of the tour.
Insurance and health care
Please note that individual travel insurance is not included in the tour prices. It is therefore important that clients arrange for their own travel insurance before visiting. Medical assistance and health care is, however, readily available in Iceland.
Residents of EEA Member Countries should not forget to bring their European Health Insurance Card (EHIC).
DreamVoices ehf. disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside DreamVoices control. DreamVoices reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
These terms and conditions shall be governed by Icelandic Law and the Courts of the Republic of Iceland shall have exclusive jurisdiction.
DreamVoices reserves the right to take photographs or videos during the operation of any expedition or part thereof and to use the resulting photography for promotional purposes.
Name of the Company: DreamVoices ehf – Jón Hilmarsson, photographer and photo guide
Id number: 611207-4330
Address: Guðnýjarbraut 21, 260 Reykjanesbær, Iceland
Tel (mobile): + 354 895 6364
Homepage: www.icelandlightandnature.com / www.magicalskyiceland.com
MAGICAL SKY ICELAND 2017 ©
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